Product Support

1. What you see in the DEMO is what comes with your purchase (demo site data is only for demonstration purposes and not part of the purchased application. To get demo data please contact support).
2. We provide small customizations like custom SMS or payment gateway integration and Android mobile app customization for uploading Google Play Store. We also provide small customization on the availability of developer resources (for customization please contact support). Any added new or customized existing feature under clients paid customization can be added in concerning product future updates and we have reserved full rights for it.
3. We cannot provide HOW-TO advice on if Our Product is capable of doing what you want/need. Read the documentation and try DEMO to determine if it will suit your needs.
4. We cannot help with issues from your customization.
5. We try for fast response times but as described on our support tab, response time may be up to 1 business day. Too many issue/feature questions that do not fall under support will slow down all response times. Please investigate for yourself thoroughly before contacting us.
6. We cannot provide general Coding support.

Other notes and considerations:

1. If you find a bug, feel free to report it but first check if there is a new version available, this bug is probably fixed on the latest version. Also please note that we provide support only for the latest version of the product, so if you are using an older version then we strongly recommend using the latest version of our product.
2. Before asking questions, please SEARCH comments, many have already been answered.
3. Before asking questions, please check the Documentation
4. If you are experiencing an installation problem please open a support ticket. You can be assisted while your server meets Product requirements.
5. Please don’t ask for support in the comments sections. Usually, you will get the answer “Please open support ticket” but if you open support ticket directly you will be assisted immediately, now in this case we BOTH saved our time.
6. If your support is expired, before asking questions consider renewing it.
7. We provide support only on business working days/hours (Monday – Saturday 10AM to 5 PM IST) that means Sunday or holiday its not possible to provide support.
8. To check your reported issues we may ask your superadmin login and hosting cpanel/ftp details.
9. Unfortunately on localhost machine we can provide very limited support due to unable to access your server machine also we don’t provide support through teamviewer or anydesk. So it is highly recommend to use your application on online hosting.
10. If you found a bug and your support is expired contact us on support@mergosoft.com we will review and try to fix and will add fix in upcoming update.
11. You can’t get refund once the item has been downloaded in any circumstances. Please note that product is a digital item and once downloaded/Installed at your end it can not be taken back to us so refund can not be possible.
12. Please do not ask for partnerships – It is not offered or considered.

Item support includes:

• Availability of the author to answer questions
• Answering technical questions about item’s features
• Assistance with reported bugs and issues
• Help with included 3rd party assets

However, item support does not include:

• Customization services
• Installation services

View the item support policy